Terms & Conditions

Welcome

Welcome to the Cosmoplast South Africa Online Store.

These Terms and Conditions govern your use of our website and the purchase of products from Cosmoplast South Africa. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

Throughout these Terms and Conditions, "Cosmoplast", "we", "our", and "us" refer to Cosmoplast South Africa, while "you" and "your" refer to the customer or website user.

Products & Availability

We make every effort to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate and up to date.

Products are offered subject to availability. If a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably possible and provide the option of a replacement product, backorder (where applicable), or a full refund.

Product images are for illustrative purposes only and may vary slightly from the actual product.

Pricing

All prices displayed on this website are in South African Rand (ZAR) and include VAT where applicable.

Prices may change without prior notice. However, any price confirmed at the time your order is placed will be honoured.

While every effort is made to ensure pricing accuracy, errors may occasionally occur. Should an obvious pricing error be identified, we reserve the right to cancel the order and issue a full refund.

Payment

By placing an order on our website, you authorise Cosmoplast or our secure third-party payment provider to process payment for the total value of your order.

We currently accept the following payment methods:

Credit & Debit Cards (Visa and Mastercard)
Apple Pay
Google Pay
Capitec Pay
Payflex
Stitch Buy Now, Pay Later (BNPL)

All online payments are securely processed through our authorised payment providers. Cosmoplast does not store your payment card information.

Order Acceptance

Submitting an order does not constitute acceptance of that order.

All orders are subject to product availability, successful payment authorisation and verification. Cosmoplast reserves the right to accept or decline any order at its discretion, including but not limited to cases involving pricing errors, suspected fraud, incorrect product information or stock shortages.

Should an order be cancelled after payment has been received, a full refund will be processed to the original payment method.

Shipping, Returns & Refunds

Shipping, delivery, returns, exchanges and refunds are governed by our Shipping & Returns Policy.

By placing an order, you acknowledge that you have read and agree to the terms contained in our Shipping & Returns Policy.

Warranty

Warranty coverage varies by product and is governed by our Warranty Policy.

Please refer to the Product Features section on the relevant product page for any applicable warranty information.

By purchasing our products, you acknowledge that you have read and agree to the terms of our Warranty Policy.

Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, images, product photographs, website design and other materials, is the property of Cosmoplast or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish or commercially exploit any content from this website without the prior written consent of Cosmoplast.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

By using this website, you consent to our use of cookies in accordance with our Privacy Policy.

Third Party Links

Our website may contain links to third-party websites for your convenience.

Cosmoplast has no control over the content, policies or availability of these websites and accepts no responsibility or liability for their content or practices.

Limitation of Liability

While every effort is made to ensure that the information on this website is accurate and up to date, Cosmoplast makes no warranties or representations regarding the completeness or accuracy of the information provided.

To the fullest extent permitted by South African law, Cosmoplast shall not be liable for any indirect, incidental or consequential loss or damage arising from the use of this website or the purchase of products.

Nothing contained in these Terms and Conditions limits or excludes any rights afforded to consumers under the Consumer Protection Act, 2008, or any other applicable South African legislation.

Privacy

The collection, use and protection of your personal information is governed by our Privacy Policy and the Protection of Personal Information Act (POPIA).

By using this website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

Changes to these Terms

Cosmoplast reserves the right to amend these Terms and Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of the website constitutes your acceptance of the revised Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the South African courts.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

Email: onlinesupport@cosmoplastza.com

Telephone: +27 11 462 6986